Manage Reservation United Things Worth Knowing About Airport Facility Management

Facility management services in general require considerable experience and expertise. Airport facility management is an even bigger challenge due to the specialized range of tasks and operations. Here are some of the things you need to know.What does the job entail?A limited number of different companies are involved in airport facility management at both commercial and general aviation airports. Most of these companies have a specific and pre-defined range of tasks, which can be anything from management of field equipment to air traffic services, asset management, and the provision of contract labor. These companies also handle the movement of passengers, baggage and cargo and may also handle catering, sanitation, landscaping and other facility operations that are typically required on core airport infrastructure and in airport facilities such as terminals. While some of the airport facility management companies work directly for airport sponsors, others are hired by other asset owners such as airport tenants, commercial carriers, and so on.


The need for specialization A lot of the tasks referenced above require specific expertise in the aviation sector. In fact, companies that are involved in general facility management in other industries often do not possess the experience, licenses and permits necessary to work in the aviation sector. One of the major tasks in this regard is the training of airport based staff and employees in airport specific safety and security measures. Not every company that provides airport facility management services has proficiency wide range of capabilities, but some of them are capable of providing multiple services.Seeking assistanceDepending on the nature of the contract, companies involved in airport facility management may have different capabilities and responsibilities. From managing the airport terminals to handling the baggage and passenger movements, some companies may perform all of the services. If you are an airport facility owner, you can contact one of these companies for your requirements, and they will provide a services proposal which should be ideally based on efficiency and cost reduction, innovation and transparent reporting, and maximizing brand and asset value. The company should also bring a wide range of experience and capabilities to the table, and they should provide you with references from previous operations.Finding a companySelecting a service provider for airport facility management can be tricky. If the company is being hired by the airport authorities, they need to have certain permits and licenses, besides prior experience of working on airports of similar size and scope. On the contrary, private asset owners are more concerned about ROI, and therefore, they should seek a company with the experience and expertise to maximize that aviation asset’s value. If the company can manage additional on-airport services such as Fixed Base Operations (FBO), Maintenance Repair and Overhaul (MOR) and Aircraft Charter and Management (ACM) it is always an added advantage.


There’s no denying that professional airport facility management is important for all concerned stakeholders, and it is essential to provide quality service to the flying public. These companies not only provide management but also deliver the customer experience, which is why their role in the industry is critical and highly respected.

What It Takes to Be a Certified With ISO

Benefits of ISO International Standards?

JAS-ANZ International Standards guarantees that products and services are safe, reliable and of good quality. For companies, they are strategic tools that help reduce costs by minimizing waste and errors and increasing productivity. They help companies gain access to new markets, in order to bring about equity, for developing countries and facilitate free and fair world trade.

How does JAS-ANZ develop standards?

JAS-ANZ are developed by the people that need them, through a consensus process. Experts from all over the world develop the standards that are required by their sector. This means they reflect a wealth of international experience and knowledge.

The main benefits of JAS-ANZ standards

JAS-ANZ was founded with the idea of answering the fundamental question: “what’s the best way of doing this?”

IMS (integrated management systems)

An integrated management system (IMS) combines all the components which is linked to different enterprises or business in a system, which helps in facilitating management and operation. Quality, environment and safety management systems are generally combined and administered as IMS. These systems are not separate systems but are later merged together, but are integrated with links to similar processes are managed and executed smoothly, without duplication.

As a part of gaining ISO certification it is important to have a good quality management system that not only meets the standards, but it will also improve business processes.

6 KEY STEPS TO ACHIEVING CERTIFICATION

1. Identify your key drivers

Its recommended that a formal is done at a senior management level, your key drivers for implementing a Quality Management System. Such drivers should include improved awareness of the performance of your key processes and the need for continual improvement, as well as any specific customer requirements.

2. Obtain the standard

Purchase a copy of the standard. Search the web for links to relating to your particular sector. Make sure you know the facts from the myths. An illustration, ISO 9001 is applicable to any organization in any industry, not just the manufacturing sector.

3. Define your strategy

To successfully implementation of a Quality Management System, commitment is required from senior management on defining the strategy. Start to formally document a quality policy and objectives following adequate requirements. Ensure that the requirements of the quality policy are measureable to be able to demonstrate continuous improvements.

4. Planning provides resources for

Developing a quality management system requires resources to be made available and realistic timelines allocated ensuring that responsibilities are shared within the organization and not just allocated to the Quality Manager. As the system is developed, this plan should be reviewed by senior management and kept updated. The responsibility for the Quality Management System and the Quality Management representative should be clearly identified. In addition, you may wish to employ a consultant to help develop the system. Make sure that the consultant knows and understands your business and any advice that covers your business as a whole.

5. Know your processes

IS0 9001 requires you to formally describe the interaction between the processes within the management system. This can be achieved by a simple process map specific to

your organization. The map should identify the key processes and also indicate the resources, controls, documentation and records needed to meet your customers’ requirements. Ensure this process map is validated throughout your business to ensure no areas or interactions are missed. As the system is developed this process map should be used, reviewed and updated for its eventual inclusion in the Quality Manual.

6. Determine training needs

ISO 14001, ISO 18001, ASNZ 4801, ISO 27001 requires proper identification of competence requirements for employees coming within the scope of the Quality Management System. Team leaders, employees and internal auditors will all need to meet the requirements of competence, sometimes requiring external training. A range of courses, workshops and seminars are available to meet these needs. Make sure to define how you will demonstrate the effectiveness of training.